Skip to main content

Managing Platform & Tenant Users

The Backoffice Portal provides a global view of all users across the EducaSphere ecosystem, including platform-level administrators and organization-specific accounts.

Users Directory​

The Users Directory allows platform administrators to monitor user activity, manage account statuses, and troubleshoot access issues.

Users Directory Placeholder Hint: The directory displays User Name, Email, User Type, Status, and their associated Organization (Tenant).

Searching and Filtering​

Administrators can use the following tools to find users:

  • Search: Filter by name or email address.
  • User Type Filter: Categorize by platform role (e.g., Super Admin, Tenant Admin, Staff, Student).
  • Status Filter: View Active, Inactive, or Suspended accounts.

User Account Types​

EducaSphere categorizes users into several distinct types at the platform level:

Platform Administrators (Super Admins)​

These users have full access to the Backoffice Portal and can manage all tenants, schools, and platform-wide settings.

Organization Administrators (Tenant Admins)​

These users manage a specific organization (tenant). While they primarily use the main EducaSphere app, their accounts can be managed here for platform-level support.

Institutional Users​

Staff, Teachers, and Students associated with specific schools. These are typically managed at the tenant level, but platform admins can view and suspend these accounts if necessary.

Administrative Actions​

Through the Actions menu, platform admins can:

  1. View Profile: Access detailed user information, including account metadata and last activity timestamp.
  2. Edit User: Update a user's name, phone number, or system role.
  3. Manage Account Status:
    • Suspend: Immediately block a user's access to all EducaSphere services.
    • Activate: Restore access for a previously suspended or inactive account.
  4. Reset Password: Initiate a password reset flow for a user.

Provisioning New Users​

While most users are created via tenant-level onboarding or the CLI (for Super Admins), platform admins can create users directly using the Create User button.

Requirements:​

  • Full Name & Email: Essential identity information.
  • User Type: Defines the permissions and scope of the user.
  • Organization (Optional): If the user is being assigned to a specific tenant, the tenant must be selected. Platform-level admins do not require a tenant assignment.

Next Step: Explore System Configuration & Settings.